Overview
This website is operated by Rice Creative JSC. Throughout the site, the terms “we”, “us” and “our” refer to Rice Creative. Rice Creative offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1—Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2—General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3—Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4—Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5—Products Or Services
Certain products or services may be available exclusively online through the website, which may have limited quantities.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Mãi’s products are crafted from recycled plastic—a material known for its durability and easy maintenance. This eco-friendly material is created by breaking down plastic into pellets, which are then molded or pressed into new forms.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6—Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Section 7—Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8—Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9—User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10—Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Click Here To View Our Privacy Policy
Section 11—Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12—Shipping And Delivery
Mãi deliver to all provinces in Vietnam and countries worldwide.
For direct purchase:
Address – Ground floor of House number 47/6, Pham Ngoc Thach, Ward Vo Thi Sau, District 3, Ho Chi Minh City, Vietnam.
Business hours: Monday – Friday (10AM – 6PM).
Domestic:
Packages ship within 3-5 working days from the date we receive the order (non applicable to pre-order products).
Items are shipped directly from Ho Chi Minh City using the Vietnamese Postal Services or other domestic shipping carriers (Viettel Post, Giao Hàng Tiết Kiệm, Giao Hàng Nhanh,…).
International :
Packages ship within 5-7 working days from the date we receive the order (non applicable to pre-order products).
Date might changes due to customs, weight & geographical factors from the received country.
Items are shipped directly from Ho Chi Minh city using International Postal Services or other international shipping carriers (Viettel Post, DHL, Fedex…).
All orders will be sent full delivery documents by Mãi when the order is completed via email/directly. Including:
– Recipient information: Full name, phone number, email, address.
– Invoice information: Invoice number, invoice date, payment method.
– Order information: Product name, quantity, retail price, total amount, VAT, shipping fee, total amount.
In case Mãi delivers late without prior notice, you may not receive the goods or you may notify Mãi of the cancellation of the order (which you have paid in advance). We will contact you via email within 07 working days from the date of receipt of the cancellation notice to have a suitable solution.
Section 13—Inspection policy
We allow customers to inspect the goods with the delivery staff upon receipt. However, we do not support on-site testing.
We guarantee that all goods sent to you are 100% as ordered (with full invoice, official warranty).
Transportation risks (impacts, moisture, accidents, etc.) may affect the goods, so please inspect items carefully before signing for receipt. We recommend recording a video while opening the package to facilitate this process. After inspection, customers must pay as per regulations to ensure their purchase rights. We won’t be responsible for discrepancies in form or quantity after you’ve signed for receipt or made payment.
If you discover damage or missing products after signing or paying, please follow the instructions on our Warranty Policy.
Section 14—Purchasing Guide
Option 1: Purchase directly at our store—Ground floor, 47/6 Pham Ngoc Thach, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam.
Store hours: Monday–Friday, 10 AM–6 PM.
Option 2: Order online at maicollection.vn.
Step 1—Find your desired product: Browse our selection at maicollection.vn.
Step 2—Place your order:
– Click the ORDER button for your chosen item.
– Review your shopping cart to confirm products and quantities.
– Proceed to checkout by clicking the Checkout button.
Step 3—Provide delivery details
– Enter all required information on the website, then click Checkout to complete your order.
– You’ll receive an order confirmation on the website and via email. Our team at Mãi will reach out to finalize your purchase.
Section 15—Payment Terms
Mãi has a mechanism that allows customers to review, supplement, modify and confirm the transaction content before using the online ordering function to send a payment request. This review and confirmation mechanism has met the following conditions:
– Display to customers the information mentioned in Section 12—Shipping and Delivery.
– Display to customers information on how to respond to accept the contract proposal and the deadline for responding to the contract proposal through contact confirmation via hotline.
– Allow customers, after reviewing the above information, to choose to cancel the transaction or confirm the contract proposal via the website or hotline.
– Mãi has announced all payment methods applicable to goods so that customers can understand and choose the appropriate payment method in Section 15—Payment methods.
– Mãi has established a mechanism for customers using the online payment function to review and confirm detailed information about each payment transaction before making the payment.
– Always ensure the safety and security of customer payment transactions, handle complaints and compensate for damages in case the customer’s payment information via the Gene Solutions website is changed, deleted, canceled, copied, disclosed, illegally moved or appropriated, causing damage to the customer.
Section 16—Payment Methods
When purchasing at Mãi, customers can choose to pay for the entire order through one online payment methods: ATM or VISA or MASTER or JCB or QR CODE.
Immediately after receiving the confirmation notice from the bank, Mãi will notify the customer about the successful payment via the customer’s registered email, and at the same time issue an invoice according to regulations and proceed to deliver the goods to the customer.
Section 17—Warranty Policy
COD (Cash on Delivery) orders are not eligible for refunds or exchanges unless the product is damaged due to manufacturing or shipping issues and is still within the warranty period. For more information, please refer to our Warranty Policy.
Merchandise must be in the same condition they were purchased in and sent back in the original packaging.
Refunds must be accompanied by the original receipt and will be made in the form of the original payment. Such refunds and exchanges can only occur once.
You may send the item back to us at the address below using any traceable method. Once we receive your package, we will promptly exchange or refund as you instruct. Shipping costs will not be refunded.
Our return address is:
Rice Creative JSC
Ground Floor Of House No. 47/6 Pham Ngoc Thach
Vo Thi Sau Ward, District 3, HCM City, Vietnam
Section 18—Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 19—Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Rice Creative, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 20—Indemnification
You agree to indemnify, defend and hold harmless Rice Creative and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 21—Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 22—Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 23—Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 24—Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Vietnam.
Section 25—Changes To Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 26—Contact Information
Questions about the Terms of Service should be sent to us at [email protected].